Return Policy

At AVCSTORE, our goal is to ensure your complete satisfaction with your purchase. If you want to return your ONLINE PURCHASE, you can do so within 7 days of the online purchase date. All products returns must be in unused sealed condition. A minimum 15% restocking fee will be assessed.

If the item is missing any parts, we reserve the right not to accept the return or provide refund. If the product shows signs of use, up to a 50% restocking fee will be applied.

AVCStore does not refund any shipping or handling charges. All return shipping charges must be paid by the buyer.

Claims for missing or damaged in transit items must be received within 24 hours of receipt of merchandise, otherwise we will not be responsible for performing any replacement, refund or exchanges.

All returns must be processed with an RMA number. For instructions on how to receive an RMA please look at our FAQs. RMA numbers are valid for 7 days.

Refunds on returned items will be issued in the same payment method as tendered at the time of purchase. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.

AVCSTORE is not responsible for personal data or items left in returned merchandise. In addition, we do not take any responsibility for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

No Return Or Exchange On The Following Items

  • TVs or monitors 37" and larger once any of the packaging has been opened.

  • Computers, software and hardware once any of the manufacturer's packaging has been opened.

  • All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, video games, etc) once unwrapped.

  • Any computers built or modified by AVC STORE to customer's specifications.

  • Specially Ordered merchandise.

  • Underwater equipment that has been submerged.

  • Educational tapes and books once unwrapped.

  • Any product bought on clearance or final sale.