Camera Store Frequently Asked Questions

We are so sorry to hear you need to cancel your order! But don't worry, we are here to help. If your order has not shipped, you may send an email to support@avcstore.com and request a cancelation. If your order has already shipped, sadly we cannot cancel. You may refuse the package or ship it back once it arrives!

Yes, you can make a purchase from outside the USA, but please note that we only offer shipping within the USA. ( Continental US + Alaska, Hawaii and Puerto Rico)

We accept the following payment methods: all major credit cards, Apple Pay, Shop Pay, PayPal, and Klarna.

Thank you for choosing AVC Store for your order! We are committed to ensuring your satisfaction. Your order will be dispatched within 24 hours of placement. Please note that slight shipping delays may occur, contingent upon our warehouse logistics.

Orders placed over the weekend will be shipped on the following Monday. For orders placed after 5pm, kindly be advised that processing will commence on the subsequent business day.

We are not authorized to ship outside the USA. We can work logistics with each Customer to help them get the necessary merchandise with a third party shipper of their choice.

All qualified orders over $50 will be ship for free, except for products within categories as oversize, heavy, flammable or fragile. In this case, the customer will be responsible for shipping charges. Our website automatically calculate for those categories shipping cost at checkout.  

Our automated system calculates shipping based on location and weight.

1. Make sure to read over our Returns Policy before proceeding.

2. If your merchandise does qualify for return, you must request an RMA. You may do so by emailing us to support@avcstore.com

3. Send a copy of the email with the return confirmation or the RMA number with your return. This will ensure we can identify who the returned merchandise belongs to. If possible, send a copy of the invoice as well.  

1. First of all, we apologize! We try our best to coordinate with our warehouse and ensure all customer satisfaction.

2. Please contact us immediately and we will arrange the RMA and a Call Tag so you can send the product back to us at no expense to you. Our email is support@avcstore.com

3. Once we receive the incorrectly sent item, we will expedite the shipment of the item you ordered. 

At AVC STORE, our goal is to ensure your complete satisfaction with your purchase. If you want to return your ONLINE PURCHASE, you can do so within 7 days of the online purchase date. All product returns must be in unused sealed condition. A minimum 15% restocking fee will be assessed.

If the item is missing any parts, we reserve the right not to accept the return or provide refund. If the product shows signs of use, up to a 50% restocking fee will be applied.

AVC Store does not refund any shipping or handling charges. All return shipping charges must be paid by the buyer.

Claims for missing or damaged in transit items must be received within 24 hours of receipt of merchandise, otherwise we will not be responsible for performing any replacement, refund or exchanges.

All returns must be processed with an RMA number. For instructions on how to receive an RMA please look at our FAQs. RMA numbers are valid for 7 days.

Your tracking information will automatically be uploaded by our system once our warehouse processes the order! Please allow at least 24 hours for the order to be process

In this case, your sales rep will have to email you directly the tracking as it will be outside the scope of the website! Please request this directly from your sales rep in our store.

1. Don’t panic, we insure all outgoing merchandise for a reason!

2. Check your email to make sure that we did not notify you that your order was going to be delayed for some reason.

3. Check the tracking information we provided you with. You should see an estimated delivery date. If the estimated delivery date has passed, please contact us with a short description of your issue and the tracking number. Our team will look into the issue and follow up with you with more information.

4. Shipments made overseas can take up to 2 months to be delivered. Normally, the delays happen in customs so you may need to contact your country’s customs authority for more details (make sure to provide them the tracking number, shipping carrier and package contents information).

1. We highly recommend that you first contact the manufacturer of the product and speak to their customer support specialists. They have dedicated personnel that can assist you with in-depth troubleshooting with their products. Also, manufacturers will sometimes replace the item without any costs to you, or they might even repair if for free.

2. If you are within the 7 day period for AVCStore returns, please review our return policy and contact us. 

Yes we are authorized distributors of all the brands featured in our website.

We are located in Miami, Florida! 7500 NW 25TH ST UNNIT #1 MIAMI, FL 33122

You can call us, email us or visit us at our location!

Our phone number is (305) 7171-0902

Email you may contact us to support@avcstore.com OR info@avcstore.com

Our address is 7500 NW 25th st unit #1 Miami, Florida 33122.

Our company was stablished over 40 years ago!