1. If you are still within the 24 hour period since you received the TV please contact us immediately.
2. Take several pictures of the shipping box, the TV, the shipping label, and any other pictures you believe necessary.
3. We will file the insurance claim for you, but keep in mind that since the shipment was already signed as received in good condition we can not respond for the broken screen. If the insurance responds for the claim, we will happily refund you or send you a replacement TV (depending on our inventory at that point in time).
4. Do not throw away the broken TV. The shipper’s insurance will pick it up and use it as evidence for the case. After the claim has been closed, they will properly dispose of the TV.
